Crimson Cup Shift Supervisor

Qualifications:

Minimum of two years customer service experience in the hospitality or retail industry.
Specialty coffee/tea lover with a desire to learn and expand industry knowledge.
Solution oriented individual able to problem solve.
Positive person able to focus on the good - customer centric.
Strong communication and interpersonal skills.
Motivated to achieve sales results.
Reliable transportation, punctual for all shifts and meetings
Ability to lift 40 pounds.
Ability to multitask.
Sense of urgency when performing tasks and,
Able to maintain a calm demeanor in a fast-paced environment.
Comfortable with wearing a headset for drive thru.

Roles and Responsibilities:

Provide an excellent customer service experience.
Create specialty coffee beverages to company standards.
Ensure baristas continually create specialty coffee beverages to company standards.
Affinity to stay on top of industry trends and product innovations.
Execute and oversee store opening and closing tasks.
Maintain a clean store environment.
Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee.
Maintain positive and professional environment, ability to teach and train baristas.
Resolve customer concerns and complaints in a timely manner.
Complete store schedule.
Order necessary products.
Provide assistance and guidance on developing, hiring and terminating personnel.
Ensure proper cash management.
***Tips are a significant portion of earnings. ***